Responsible Gaming at hiabee
Gambling is entertainment — and hiabee is committed to keeping it that way. Explore the tools, resources, and guidance available to every player on our platform.
Our 21+ Commitment
At hiabee, responsible gaming is not a footnote — it sits at the centre of how we build and operate our platform. We believe that every player deserves a safe, transparent, and enjoyable experience. Our responsible gaming framework covers age verification, spending controls, session management, self-exclusion tools, and direct access to professional support — all designed to give you meaningful control over how you engage with gambling at hiabee.
Gambling is a form of entertainment, not a reliable way to earn income. The vast majority of bets placed result in a loss over time, and no strategy, system, or pattern of play can change the fundamental odds built into any casino game or sports betting market. If you ever feel that gambling is no longer fun, or that it is affecting your finances, relationships, or mental wellbeing, please use the tools on this page or contact our support team immediately.
Player Protection Tools
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount directly from your hiabee account settings. Once a limit is active it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit applies — decreases take effect right away.
Session Time Reminders
Set a reminder notification to alert you when you have been playing continuously for a chosen duration — for example, 30, 60, or 90 minutes. The reminder pauses your session with a clear prompt asking whether you wish to continue. This tool is particularly useful for players who lose track of time during extended gaming sessions.
Cool-Off Period
If you need a short break from gambling, activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off your account is suspended for gaming and betting activity. You can still access your account to withdraw any remaining balance. Cool-off periods cannot be reversed once activated.
Self-Exclusion
Self-exclusion is the strongest tool available. Choosing self-exclusion closes your hiabee account for a minimum of 6 months, up to a permanent exclusion with no time limit. During self-exclusion you cannot open a new account on the hiabee platform. We strongly encourage players who feel they may have a gambling problem to activate self-exclusion without delay.
Reality Check & Account History
Your full betting and gaming history is available in your account dashboard at any time. Review net wins and losses across any time period to get an honest picture of your gambling activity. Transparency about real outcomes is one of the most effective tools for responsible play.
Loss Limits
In addition to deposit limits, you can set a maximum net loss amount per day, week, or month. When your net losses reach the threshold you have chosen, further wagering is suspended for the remainder of that period. Like deposit limit decreases, loss limit activations apply instantly.
All responsible gaming tools are available free of charge in your hiabee account settings. To activate any tool, log in and navigate to Account → Responsible Gaming, or contact our support team at [email protected] and we will apply the restriction on your behalf within one Bangladesh business day.
How to Self-Exclude
Self-exclusion is a serious step and we make it as straightforward as possible. If you have decided that gambling is causing harm and you want to stop, follow these steps to exclude yourself from the hiabee platform entirely.
- Log in to your hiabee account using the hiabee Login page.
- Navigate to Account Settings and select the Responsible Gaming tab.
- Choose Self-Exclusion from the list of available tools.
- Select your exclusion duration — minimum 6 months, or permanent. There is no maximum if you choose an indefinite exclusion.
- Confirm your choice. You will receive a confirmation email to your registered address. Your account will be suspended immediately.
- If you have a remaining balance, submit a withdrawal request before or immediately after activating self-exclusion. Our support team will process your withdrawal to your registered bKash, Nagad, Rocket, or bank account.
- If at any point during exclusion you require assistance, contact [email protected]. We will not lift an exclusion before its minimum period expires under any circumstances.
Important: Self-exclusion cannot be reversed until the minimum exclusion period has fully elapsed. Requests to reinstate an excluded account before the expiry date will not be processed, regardless of the reason given. This policy exists to protect you.
Warning Signs to Watch For
Problem gambling can develop gradually. Being aware of the early warning signs can help you take action before gambling causes serious harm to your finances or personal life. Ask yourself honestly whether any of the following apply to you.
- You spend more money on gambling than you originally planned, or more than you can comfortably afford to lose.
- You chase losses — continuing to play in an attempt to win back money you have already lost.
- Gambling is affecting your sleep, concentration, work performance, or personal relationships.
- You feel anxious, irritable, or restless when you are not gambling, or when you try to cut back.
- You have borrowed money, sold belongings, or neglected financial obligations in order to fund gambling.
- You hide your gambling activity from family members, friends, or colleagues.
- You find yourself gambling to escape stress, anxiety, loneliness, or other difficult emotions rather than for entertainment.
- You have tried to stop or reduce your gambling before but found yourself unable to do so.
If two or more of the above warning signs feel familiar, we encourage you to take a break using the cool-off or self-exclusion tools described above, and to consider speaking with a professional counsellor. There is no shame in asking for help — it is the responsible choice.
Tips for Safe Play
The following practical guidelines help players in Bangladesh and worldwide keep gambling a healthy form of recreation rather than a source of stress or financial difficulty.
Set a budget before you start. Decide in advance the maximum amount you are comfortable losing in a single session — treating it as the cost of entertainment, exactly like buying a cinema ticket. Set that amount as a deposit limit in your hiabee account so the platform enforces it automatically.
Never gamble with money you need for essential expenses. Rent, utility bills, groceries, school fees, bKash transfers to family, and loan repayments must always be funded before gambling funds are considered. Gambling should come only from discretionary income.
Take regular breaks. Use the session reminder tool to step away from the platform at regular intervals. Stand up, have a drink of water, and assess calmly whether you are still enjoying the experience before returning.
Treat every session as independent. Yesterday's losses cannot be recovered today. Each spin, hand, or bet is mathematically independent of what came before. Chasing losses is the single most common trigger for gambling to move from recreation into problem territory.
Keep gambling in perspective. Gambling at hiabee is one of many leisure activities available to you — alongside cricket, football, music, travel, and time with family and friends. No single leisure activity should dominate your time, budget, or emotional energy.
Talk to someone you trust. If gambling is starting to feel like something you need rather than something you enjoy, share how you are feeling with a trusted friend or family member. The conversation alone often creates the perspective needed to reassess your habits.
Protecting Young People
hiabee takes the protection of minors extremely seriously. The platform is designed and operated exclusively for adults aged 21 and above. We employ age verification at registration and reserve the right to request additional identity documentation from any account holder at any time.
If you share a device with younger family members, please ensure that your hiabee account is protected by a strong, unique password that is not shared with or accessible to anyone under 21. Log out of your account after each session and enable your device's screen lock to prevent unauthorised access.
Parents and guardians who are concerned about a young person's access to online gambling content are encouraged to use parental control software available for Android and iOS devices. Restricting access to gambling websites at the network level using your internet service provider's parental controls is also an effective measure.
If you believe a person under the age of 21 has registered or is using a hiabee account, please contact our support team immediately at [email protected]. We will investigate and act without delay.
Get Support
You do not have to manage gambling-related concerns alone. hiabee's support team is available around the clock, seven days a week, to help you activate any responsible gaming tool, answer questions about your account, or simply listen if you are worried about your gambling habits.
hiabee Support Team
Available 24 hours a day, 7 days a week.
To request a deposit limit, cool-off, or self-exclusion, or if you are concerned about your gambling, reach us at:
Please include your registered username and mark your message "Responsible Gaming Request" so our team can prioritise your case. All requests are handled with full confidentiality.
Remember: hiabee support staff are not counsellors, but we can immediately apply account restrictions and direct you to professional gambling support resources. Reaching out is always the right call — do not wait until the problem feels unmanageable.
Play at hiabee — On Your Own Terms
Ready to enjoy cricket betting, slots, and live casino games with full confidence in your safety tools? Log in to your account or explore our game categories.
hiabee Login — Manage Your Account Read Our FAQ