hiabee Privacy Policy

1.Who We Are and How to Contact Us

hiabee is the data controller responsible for the personal information collected through the hiabee platform at hiabee.org. If you have any questions, concerns, or requests relating to this Policy or to the personal data hiabee holds about you, please contact our support team:

Email: [email protected]

Support is available around the clock, seven days a week, including Bangladesh public holidays. All privacy-related correspondence should be submitted in English and clearly marked "Privacy Request" in the subject line of your message.

2.Information We Collect

2.1 Registration Data. When you create a hiabee account, we collect your full name, date of birth, residential address, email address, and a username and password of your choosing. This information is required to establish your account identity and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Documents. As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents (such as a National Identity Card or passport), proof of address documents (such as a utility bill or bank statement), and supporting documents evidencing ownership of payment methods used on the platform.

2.3 Financial and Payment Data. We collect information necessary to process deposits and withdrawals, including mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account identifiers, and transaction reference numbers. We do not store full card numbers for Visa or Mastercard payments; such transactions are handled by our certified payment processing partners.

2.4 Usage and Transactional Data. We automatically record details of your activity on the platform, including login timestamps, game session histories, bet placement records, bonus usage, and deposit and withdrawal histories. This data is used for account administration, dispute resolution, and compliance auditing.

2.5 Device and Technical Data. We collect your IP address, device type and model, operating system version, browser type and version, and session duration information. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communications Data. When you contact hiabee customer support, we retain a record of the correspondence, including the content of messages, tickets submitted, and the outcome of any disputes or requests. This allows us to maintain a consistent support history for your account.

2.7 Responsible Gaming Data. If you activate any responsible gaming tool — such as deposit limits, cooling-off periods, or self-exclusion — we record the details of those settings as part of your account profile. This data is used exclusively to enforce your chosen restrictions and is never used for marketing profiling.

3.How We Use Your Information

hiabee uses the personal data we collect for the following specific purposes:

4.Legal Basis for Processing

hiabee relies on the following legal bases when processing your personal data:

• Performance of a Contract: Processing necessary to deliver the services you have requested — including account management, game operation, and payment processing — is carried out on this basis.
• Legal Obligation: Processing required to comply with applicable laws, including AML obligations, KYC requirements, and regulatory reporting duties, is carried out on this basis.
• Legitimate Interest: Processing carried out for fraud prevention, security monitoring, and platform quality improvement is based on hiabee's legitimate business interests, balanced against your privacy rights.
• Consent: Processing for direct marketing communications and the use of non-essential cookies is carried out only where you have provided express, freely given, and informed consent. You may withdraw consent at any time without affecting prior processing.

5.Sharing Your Information

5.1 hiabee does not sell or rent personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Processors: We share the minimum necessary financial data with our certified payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely to process your deposit and withdrawal requests.
• Game Studio Partners: Live casino and slot game providers (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, and Microgaming) receive session data necessary to operate game rounds. These partners are contractually bound to process such data only for the purpose of game delivery.
• Identity Verification Services: Third-party KYC service providers may process your identity documents on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of hiabee, our users, or the public.
• Fraud Prevention Networks: Anonymised or pseudonymised device and behavioural data may be shared with industry fraud prevention consortia to identify and block fraudulent patterns across the sector.

5.2 All third-party service providers who handle personal data on behalf of hiabee are required to execute data processing agreements that obligate them to protect the data to standards equivalent to those described in this Policy.

6.Cookies and Tracking Technologies

6.1 The hiabee platform uses cookies and similar technologies to operate core platform functionality, maintain your logged-in session, remember your preferences, and collect analytical data about how users interact with the site.

6.2 The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled and do not require your consent.
• Functional Cookies: Remember your account preferences, language settings, and responsible gaming configuration. These are enabled by default but may be disabled without affecting core functionality.
• Analytical Cookies: Collect anonymised data about page visits, session lengths, and feature usage to help us improve platform performance. These require your consent.
• Marketing Cookies: Used to deliver relevant promotional content about hiabee's own products and services within the platform. These require your explicit consent.

6.3 You may manage your cookie preferences through your account settings at any time. Disabling analytical or marketing cookies will not affect your ability to use any core hiabee service.

7.Data Retention

7.1 hiabee retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your active account relationship with hiabee.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations.
• Transaction and Betting Records: Retained for a minimum of five (5) years following the date of each transaction, for regulatory compliance and dispute resolution purposes.
• Customer Support Records: Retained for three (3) years following resolution of the relevant support interaction.
• Marketing Consent Records: Retained for the duration of your marketing consent, plus three (3) years thereafter as evidence of consent.

7.2 Upon expiry of applicable retention periods, personal data is securely deleted or rendered permanently anonymous in a manner that prevents re-identification.

8.Your Rights Over Your Personal Data

8.1 Subject to applicable law and certain regulatory exceptions, you hold the following rights in relation to the personal data hiabee processes about you:

• Right of Access: You may request a copy of the personal data hiabee holds about you at any time.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data while a rectification or objection request is under review.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to hiabee, where processing is based on consent or contract performance.
• Right to Object: You may object to processing based on legitimate interests at any time on grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting hiabee support.

8.2 To exercise any of the above rights, contact hiabee support at [email protected] with the subject line "Data Rights Request". hiabee will acknowledge your request within two (2) Bangladesh business days and respond substantively within thirty (30) calendar days.

9.Security Measures

9.1 hiabee implements a layered security framework to protect the personal data of all account holders. Our key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the hiabee platform.
• Encryption at rest for all sensitive personal and financial data stored in our databases.
• Access controls ensuring that personal data is accessible only to hiabee personnel with a documented operational need.
• Regular third-party security audits and penetration testing of the hiabee platform infrastructure.
• Automated fraud detection and anomaly monitoring systems operating continuously across all user accounts.
• Two-factor authentication (2FA) available for all hiabee accounts to add an additional layer of login security.

9.2 While hiabee applies industry-standard security measures, no online platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your hiabee account and to activate 2FA through your account security settings.

9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hiabee will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

10.Children and Minors

The hiabee platform is strictly intended for adults aged 21 years and above. hiabee does not knowingly collect personal data from individuals under the age of 21. If hiabee becomes aware that an account has been registered by a person under 21, the account will be immediately suspended, all associated data reviewed, and the account permanently closed in accordance with our Terms and Conditions. If you believe a minor has opened a hiabee account, please contact our support team immediately.

11.Links to Third-Party Content

The hiabee platform may display informational references to third-party game studios and payment partners. hiabee is not responsible for the privacy practices of any third-party organisation, and this Policy applies solely to data collected directly through the hiabee platform at hiabee.org. We encourage users to review the privacy policies of any third-party services they use independently of hiabee.

12.Changes to This Policy

12.1 hiabee reserves the right to update this Privacy Policy at any time. When we make material changes — particularly those that affect how we use your personal data or the rights available to you — we will notify active account holders via the email address registered to their account and update the "Last Updated" date at the top of this page.

12.2 Your continued use of the hiabee platform following notification of a Policy update constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, you should cease using the platform and contact support to request account closure and data deletion in accordance with clause 8.